SHIPPING & DELIVERY
RETURNS & REPLACEMENTS
We accept cancellations as long as the engraving of your ordered item has not started.Unfortunately we can't accept returns or exchanges for personalized products, because these items are made to order and are not returnable for refund, exchange or swap for a different item. Please contact us prior to any purchase if you have questions about our products prior to purchase.
If we make a mistake on your order, we will correct the error or replace your item with the correction at no charge. You have 48 hours upon receipt of your order to report errors. Photos will be required. If the mistake was yours (for example you gave us the incorrect spelling on a name or incorrectly communicated the monogramming initials), then we cannot give a refund. However, message us and we may be able to offer a discount for the replacement item. We want to work with you!
If your item arrives to you broken or damaged in transit, please send us a photo to document. We will replace the item if it was broken or damaged by the postal service as long as we receive notification within 48 hours of the USPS delivery date.